Retirement Village Complaints and Concerns
For any issues or concerns we encourage you to first speak to the manager. If your issue or concern hasn’t or can’t be resolved by the manager you can contact the “Good Call” service run independently and anonymously by Deloitte for Oceania, and/or follow the steps in the Oceania Village Complaints Policy.
If you hear, see or experience something that doesn’t feel right, including serious misconduct, fraud, health and safety, conflict of interest or integrity breaches, trust your instincts and tell someone.
Make a Good Call. It’s easy, independent and completely anonymous.
The “Good Call” service run independently and anonymously by Deloitte for Oceania:
0800 403 478
Deloitte Good Call, Freepost 256853, PO
Box 90553, Victoria Street, Auckland 1142