Retirement Village Complaints and Concerns

 

For any issues or concerns we encourage you to first speak to the manager. If your issue or concern hasn’t or can’t be resolved by the manager you can contact the “Good Call” service run independently and anonymously by Deloitte for Oceania, and/or follow the steps in the Oceania Village Complaints Policy.

 

 

If you hear, see or experience something that doesn’t feel right, including serious misconduct, fraud, health and safety, conflict of interest or integrity breaches, trust your instincts and tell someone.
Make a Good Call. It’s easy, independent and completely anonymous.


The “Good Call” service run independently and anonymously by Deloitte for Oceania:

 

0800 403 478
dwsnz@deloittedigital.com
Deloitte Good Call, Freepost 256853, PO
Box 90553, Victoria Street, Auckland 1142
https://australia.deloitte-halo.com/OceaniaHealthcare

 

 

0800 333 688

Retirement Villages

Getting Started

Why Choose Us

 

Oceania provides Rest Home, Hospital, Dementia, Respite and Palliative/End of Life Care, as well as Independent Retirement Village living, at over 40 New Zealand locations.

© Copyright 2019 Oceania Group

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