Our Covid-19 Response.

Latest update.

4 October 2021

Please see below for an outline of the protocols and precautions Oceania has in place to protect our residents at Alert Level 3 & Alert Level 2.

 

Care Centres  – Alert Levels 3

  • All Care Centres are closed to non-urgent visits.
  • Urgent visits are defined as visits to residents receiving end-of-life or palliative care, or if a relative is an essential part of a care plan for a resident receiving dementia care. Please contact the care centre manager if these circumstances apply to you and you would like to arrange a visit. We are putting measures in place to keep you safe during these visits.
  • Family and friends are able to drop off items for residents to reception in a labelled paper bag. Please do not bring food that needs reheating – home baking in a wipeable container, packaged foods, books and clothes are all fine.
  • Residents are unable to leave the Care Centre unless for essential outpatient appointments or as part of a van outing with residents and staff in their bubble.
  • For the safety of our residents and staff, all staff will wear masks during their shifts. We are completing daily temperature checks and regular surveillance saliva testing as an added precaution.

 

Care Centres  – Alert Level 2

  • We are accepting restricted visitors by appointment (please contact staff for visiting protocols or call 0800 333 688).
  • Visitors must wear an Oceania provided mask at all times and will need to have their temperature taken on arrival, sign a declaration form, sign-in with the COVID-19 Tracer App or Register and use hand sanitiser.
  • No pets may visit.
  • Visitors from Auckland will only be admitted under compassionate grounds and complying with strict entry guidelines – including wearing full PPE.
  • Family and friends are able to drop off items for residents to reception in a labelled paper bag. Please do not bring food that needs reheating – home baking in a wipeable container, packaged foods, books and clothes are all fine.
  • Residents may go out to visit with family and friends in outdoor spaces, wearing masks, provided they are vaccinated.

 

Retirement Villages  – Alert Level 3

  • All Retirement Villages are closed to non-essential visitors.
  • Residents should not leave the village, unless to access essential services or for urgent outpatient appointments.
  • Care workers providing personal care services are allowed to visit residents but must wear a mask, use sanitiser, sign in with the COVID-19 tracer app or register and complete a declaration form on entry.
  • Family and friends can drop off essential groceries and supplies to the drop-off point designated by the Village Manager (please ensure bags are labelled with the residents’ name/s).
  • Communal areas will be open with some restrictions, provided residents wear a mask at all times, practice physical distancing and stay within their bubbles.

 

Retirement Villages  – Alert Level 2

  • Friends and family can visit residents in their villa or apartment provided they wear mask at all times, sign a declaration form, sign-in with the COVID-19 Tracer App or Register and use hand sanitiser.
  • Communal facilities are open to residents only – provided they wear a mask and practice physical distancing.
  • Residents can leave the village to access essential services, exercise or to visit friends and family, but they need to wear a mask and practice physical distancing as per government recommendations.
  • Service providers are only able to visit if they are performing essential services such as those personal cares or emergency maintenance work. These providers must follow strict entry protocols including wearing a mask, using sanitiser, signing in with the COVID-19 Tracer App or register and completing a declaration form.
  • Communal areas will be open to groups of less than 100, provided residents wear a mask at all times and practice physical distancing.

 

For any questions, please contact the Business and Care Manager or Village Manager.

You can find more information on COVID-19 and current government recommendations on the Ministry of Health’s website.

Handled with Care.

“How we responded to this year’s challenges is a testament to our culture, commitment and team. Our resilience and discipline in the face of extreme adversity took extraordinary effort and I am very proud of how our team rose to the challenge. We have, to date, maintained a perfect record for the emotional and physical wellbeing of our residents and care team.”

– Earl Gasparich (CEO)

 

Click here to learn about the precautions we’re taking.