Oceania uses a hosted payments service through Windcave/Payment Express, which means we do not have access to, nor store credit card or internet banking information.

What happens to my payment details? 

If you wish to apply for a Residential Care Subsidy, you’ll require a needs assessment to be completed by the DHB Needs Assessment team. You can ask your GP for an assessment referral, or you can contact your local service via the NASC website at <a href="http://nznasca.co.nz">nznasca.co.nz</a>.

How do I organise a needs assessment?

Yes. An Enduring Power of Attorney (EPOA) is a legal document which sets out who can take care of your personal or financial matters if you can’t. That person is called your attorney. There are two types of EPOAs – an EPOA for Personal Care and Welfare and an EPOA for Property.
You need to set up an EPOA through a lawyer. The EPOA for Personal Care and Welfare only comes into effect if a medical practitioner determines you can no longer make decisions for yourself.

Do I need to appoint an Enduring Power of Attorney (EPOA) before moving in?

We use laptops and tablets for medication and progress notes, so our nursing staff know what you need and when you need it. Regular assessments of care are completed at least twice a year, and more often as your care needs change.

How do you keep track of my care needs?

We know spirituality and culture is important, so as part of your care plan we’ll find out what’s significant to you and how we can include this in your care. Many of our Care Centres observe celebrations from different cultures and have regular visitors or services from local religious and cultural communities.

How will my spiritual and cultural needs be met?

Nothing beats the comfort and reassurance of having a loved one right by your side, that’s why we created <a href="https://oceaniahealthcare.co.nz/living-at-oceania/aged-care#care-suites">Couples Care Suites</a>. Designed to keep couples together, they offer Rest Home and Hospital level care to suit both your individual needs. Experience the peace of mind of knowing that you and your loved one can stay together, in a Couples Care Suite.

Can I still live with my partner in Aged Care Living?

All medication, including over-the-counter drugs, are managed by our nursing team and overseen by our contracted GP or nurse practitioner. These nurses arrange prescriptions and organise medication with our contracted pharmacies.

Who looks after my medication?

Free Wi-Fi is available in all of our Care Centres. Your friends and family are welcome to ring you on our phone, or you can have a phone in your room at your own expense.

How can I stay connected to my family and friends?

Your feedback lets us know what we’re doing well and what we could do better. If you have a concern or complaint, we encourage you to first speak to the manager.
See our <a href="https://oceania.production.beingbui.lt/care-complaints/">Aged Care Living process</a> and policy to find out how to raise a concern or make a complaint.

Who do I speak to if I have a concern or complaint?

Yes. This is your own private space and it’s important you feel at home, so why not personalise it with your own pictures and ornaments? We can provide furniture, but you might like to bring your favourite chair, side table and bedspread. Please ensure all electrical items you bring in with you have been certified and tagged as safe by an electrician before you move in. Alternatively, our maintenance team may be able to do this for you, but there could be an extra charge for this service.

Can I decorate my room?

All our Care Centres have a hairdresser who visits regularly. And for an extra cost, some of our Care Centres can even arrange for someone to come in and give you a massage or a manicure if you’d like a bit of pampering.

Will I be able to get my nails or hair done on site?

Aged Care Living

Oceania has an online application system, so if you find a job you like you will need to apply online, rather than bringing your CV into one of our Care Centres. Click <a href="https://careers.oceaniahealthcare.co.nz/">here</a> to view all our latest job vacancies. If you find a job that you want to apply for, click the Apply Now button under the job description and follow the instructions to create an account.

How do I apply for a job?

Oceania is proud to provide training and opportunities to get higher qualifications to progress your career. Many of our Business and Care Managers have worked their way up from other positions.

Are there career growth opportunities at Oceania?

To work at Oceania you will need a valid work visa. Oceania can sometimes support people with documentation for a visa, if they are unable to find an NZ resident to fill a position.

What kind of visa do I need to work for Oceania?

To work as a Registered Nurse, you will need to have a current registration number. However, our managers will still consider your application while you are waiting for your registration to be finalised. Please make it clear on your application when you expect to be fully registered.

I am waiting for my nursing registration, can I apply for a job before my registration is complete?

You don&#8217;t always need experience or qualifications to work as a Healthcare Assistant, as Oceania can provide on-the-job training, as well as opportunities to upskill.

Do I have to have previous experience and/or qualifications to work at Oceania as a Healthcare Assistant?

It is normal for you not to hear back about a job application until a few days or 2 weeks after the job has closed. You will get an email or phone call to let you know the outcome of your application.

I have recently applied for a job, when will I hear about my application?

Careers

We take payments from both VISA and MasterCard.

What credit cards can I use?

No. Currently Oceania bears the cost of the transaction and no additional charge is passed on. This is subject to change at any time.

Is there a charge for using my credit card? 

No, we don&#8217;t offer Airpoints or Flybuys for credit card payments.

Do you offer Airpoints or Flybuys for credit card payments?

When making payment, please include the reference from your proforma invoice or the resident&#8217;s account number if you know this. Please contact the Administrator at your facility should you require assistance.

What reference should I include when making a payment?

Our preferred method of payment for fees and services is Direct Debit or Online Banking via Bill Payment. To obtain a copy of our Direct Debit Form, please contact your  Administrator. You can <a href="https://oceania.production.beingbui.lt/find-a-location/">click on this link</a> to find the contact details for your facility.

Can I use this portal for regular payments? 

If the answer to your question does not feature above, please contact your Administrator.

Further questions?

Online Payments

There are four key cost elements associated with living in a village:
1.) The Occupation Licence Payment &#8211; This is the amount you pay upfront as a capital sum. This amount secures an Occupation Right Agreement, giving you the licence to occupy a villa or apartment.
2.) The Facilities Fee &#8211; The Facilities Fee details are set out in the Occupation Right Agreement. Your solicitor will explain these details to you before you sign an Agreement to purchase a villa or apartment. However, a general explanation of the Facilities Fee is:
<ul>
<li>The fee is an amount equal to 10% per annum of the Occupation Licence Payment. This fee accrues on a monthly basis for the first three years of occupation.</li>
<li>The maximum amount payable as a Facilities Fee is equal to 30% of the Occupation Licence Payment.</li>
</ul>
3.) The Weekly Fee &#8211; This fee covers the ongoing maintenance and overhead costs of running the village. The fee varies from village to village and covers costs such as building maintenance, gardening, roading, outdoor lighting, utilities, community centres, insurance, and the village van costs. This fee is fixed for life &#8211; guaranteed and stops when you vacate your unit.
4.) User-Pays Goods &amp; Services &#8211; These are goods and services that you may wish to have just like your own home that are not covered in the weekly fee eg. home phone, broadband, SKY TV, personal contents insurance, entertainment outside the standard village activities, home cleaning, meals.

What costs are associated with living in a village?

A Licence to Occupy gives you the right to live independently in your home and enjoy the use of  community facilities. Oceania owns the land and buildings.

What is a Licence to Occupy?

When your villa or apartment is vacated, a new incoming resident can be offered the Occupation Right Agreement. Once the new resident has paid their Occupation Licence Payment you, or heirs to your estate, will receive a refund. The amount we refund is called the Net Refundable Amount.
Here’s an example to demonstrate how the Net Refundable Amount would be calculated for a villa priced at $300,000:
Capital amount of the Occupation Right Agreement: $300,000
3 year Deferred Management Fee 30%: $90,000
Total paid to resident on exit: $210,000

How much will be refunded when I leave my villa or apartment?

No, as the land and buildings are owned by Oceania. You do not pay for refurbishment costs when you leave.

Will I get capital gains or losses when I leave?

Most of our Oceania locations have a Care Centre either onsite or nearby which offer residential care, so if you need extra support at Rest Home or Hospital level and a Care Suite or Care Room is available, you’ll have preferential access over applicants who are not Oceania village residents.

What if I need more care?

Your feedback lets us know what we’re doing well and what we could do better. If you have a concern or complaint, we encourage you to first speak to the manager.
See our <a href="https://oceania.production.beingbui.lt/village-living-complaints-and-concerns/">Village Living process</a> and policy to find out how to raise a concern or make a complaint.

In many cases this is fine, so talk to our Sales Manager. You would pay for the alterations, as well as the cost to reinstate when you leave.

Can I redecorate or alter my home?

The beauty of living in a retirement apartment or villa is you can lock it and leave, so you can enjoy your holiday with peace of mind.

What happens when I go on holiday?

Your pet is part of your family. Talk to your Sales Manager to see if you are able to bring your pet to your new home.

Can I bring my pet with me when I move in?

Retirement Living

FAQs

Living at Oceania

By Region / Map

Find a Location

Christchurch

Rangiora

At Oceania, we believe that retirement living and aged care shouldn't be one-size-fits-all. That’s why we put careful consideration into the communities that our Canterbury Villages are a part of; from bustling Papanui to quaint Shirley. When you move into an Oceania Retirement Village or Care Centre – you’re only a stone’s throw from public transport, shopping spots, and other neighbourhood gems.

Our Canterbury Retirement Villages are designed to better suit your needs, with spaces and experiences that enhance your lifestyle. Each Village features spacious, beautifully finished apartments and villas, so you can rest easy knowing that your new home has everything you need to live the life you want.

If you need a little bit more support, our Canterbury Care Centres (traditionally referred to as rest homes) provide you with the very best Rest Home, Hospital and Dementia care. And, some of our Care Centres even feature luxury Care Suites – rooms that are not only designed to evolve as your needs increase but boast a private ensuite, living area and kitchenette. So, you can share a cuppa with family or a play date with the grandkids, just as you always have.

Although we’ve worked hard to deliver some of the best Retirement Villages and Care Centres throughout New Zealand, you’re the only person who knows exactly what you need. To find out more about how our various Canterbury Retirement Villages and Care Centres could be right for you, please get in touch with our friendly team today.

Addington Gardens

Holmwood

Middlepark

Palm Grove

The Bellevue

The Oaks

Canterbury

Blenheim

Picton

At Oceania, we’re transforming Retirement Villages and Care Centres, redefining what it means to live in a village. When you move into an Oceania Retirement Village, it’s easy for you to enjoy a lifestyle that suits you. That’s because we place careful consideration into the regions and communities that our Retirement Villages in the Marlborough region are part of – from the picturesque Picton to the beautiful Blenheim.

Our Retirement Villages in Marlborough are designed to better suit your needs, with spaces and experiences that enhance your lifestyle. Each Village features spacious, beautifully finished villas, so you can rest easy knowing that your new home has everything you need to live the life you want.

If you need a little bit more support, we also have Redwood - our Marlborough Care Centre. Redwood provides you with the very best Rest Home, Hospital and Dementia care, and offers standard and premium rooms, plus Care Suites – rooms that are not only designed to evolve as your needs increase but boast a private ensuite, living area and kitchenette. So, you can share a cuppa with family or a joyful playtime date with your grandkids.

Although we’ve worked hard to deliver some of the best Retirement Villages and Care Centres in New Zealand, you’re the only person who knows exactly what you need. To find out more about how our various options in Marlborough could be right for you, please get in touch with our friendly team today.

Marina Cove

Redwood

Marlborough

Motueka

Nelson

At Oceania, we’re transforming Retirement Villages and Care Centres, redefining what it means to live in a village. That’s why we put careful consideration into the communities that our Tasman Villages are a part of; from the lovely Nelson to quaint Motueka. When you move into an Oceania Retirement Village or Care Centre – you’re only a stone’s throw from coffee spots and other neighbourhood gems.

Our Tasman Retirement Villages are designed to better suit your needs, with spaces and experiences that enhance your lifestyle. Each Village features spacious, beautifully finished apartments and villas, so you can rest easy knowing that your new home has everything you need to live the life you want.

If you need a little bit more support, our Tasman Care Centres provide you with the very best Rest Home, Hospital and Dementia care. Some even feature luxury Care Suites – rooms that are not only designed to evolve as your needs increase but boast a private ensuite bathroom, living area and kitchenette. So, you can share a cuppa with family or some “me time” with a good book, just as you always have.

Although we’ve worked hard to deliver some of the best Retirement Villages and Care Centres in New Zealand, you’re the only person who knows exactly what you need. To find out more about how our various options in the Tasman region could be right for you, please get in touch with our friendly team today.

Green Gables

Green Gables Care

Stoke

Woodlands

Tasman

Kapiti

Upper Hutt

At Oceania, we believe that Retirement Villages and Care Centres shouldn't be one-size-fits-all. That’s why we put careful consideration into the communities that our Wellington Villages are a part of – from the coastal Paraparaumu, to lovely Elderslea, to leafy Clouston Park. When you move into an Oceania Retirement Village or Care Centre – you’re only a stone’s throw from public transport, coffee spots, and other neighbourhood gems.

Our Wellington Retirement Villages are designed to better suit your needs, with spaces and experiences that enhance your lifestyle. Each Village features spacious, beautifully finished villas, so you can rest easy knowing that your new home has everything you need to live the life you want. 

If you need a little bit more support, our Wellington Care Centres (traditionally referred to as rest homes or aged care facilities) provide you with the very best Rest Home, Hospital and Dementia care. And, some of our Care Centres even feature luxury Care Suites – rooms that are not only designed to evolve as your needs increase but also include a private kitchenette and ensuite bathroom. So you can share a cuppa and treats with family, just as you always have.

Although we’ve worked hard to deliver some of the best Retirement Villages and Care Centres in New Zealand, the only person who knows exactly what you need is you. To find out more about how our various options in Wellington could be right for you, please get in touch with our friendly team today.

Elderslea

Eldon

Heretaunga

Hutt Gables

Wellington

Hastings

Havelock North

Napier

Waipukurau

At Oceania, we’re transforming retirement and aged care living and redefining what it means to live in a village. When you move into an Oceania Retirement Village, it’s easy for you to enjoy a lifestyle that suits you. That’s because we place careful consideration into the regions and communities that our Villages in Hawke’s Bay are part of; from the art deco capital Napier to the quaint Hastings.

Our Retirement Villages in Hawke’s Bay are designed to better suit your needs, with spaces and experiences that enhance your lifestyle. Each Village features spacious, beautifully finished villas, so you can rest easy knowing that your new home has everything you need to live the life you want.

If you need a little bit more support, our Hawke’s Bay Care Centres provide you with the very best Rest Home, Hospital and Dementia care. Some of our Care Centres even feature luxury Care Suites – rooms that are not only designed to evolve as your needs increase but include a private ensuite bathroom and kitchenette. So, you can share a cuppa and a biscuit or two with family, just as you always have.

All of our Retirement Villages and Care Centres are designed around what matters most to our residents, but the only person who knows exactly what you need is you. To find out more about how our Hawke’s Bay Retirement Villages and Care Centres could be right for you, please get in touch with our friendly team today.

Atawhai

Duart

Eversley

Gracelands

Woburn

Hawkes Bay

Hamilton

Taupo

Tauranga

Thames, Coromandel

Tokoroa

At Oceania, we’re transforming Retirement Villages and Care Centres, redefining what it means to live in a village. When you move into an Oceania Retirement Village or Care Centre, it’s easy for you to enjoy a lifestyle that suits you. That’s because we’ve placed careful consideration into the regions and communities that our Villages in the Waikato and Bay of Plenty are part of; from bustling Hamilton to picturesque Tauranga.

Our Retirement Villages in Bay of Plenty and Waikato are designed to better suit your needs, with spaces and experiences that enhance your lifestyle. Each Village features spacious, beautifully finished apartments and villas, so you can rest easy knowing that your new home has everything you need to live the life you want.

If you need a little bit more support, our Waikato and Bay of Plenty Care Centres (traditionally referred to as rest homes) provide you with the very best Rest Home, Hospital and Dementia care. Some of our Care Centres even feature luxury Care Suites – rooms that are not only designed to evolve as your needs increase but boast a private ensuite bathroom, living area and kitchenette. So you can share a cuppa and treats with family, just as you always have.

All of our Retirement Villages and Care Centres are designed around what matters most to our residents, but the only person who knows exactly what you need is you. To find out more about how our various options in the Bay of Plenty and Waikato could be right for you, please get in touch with our friendly team today.

Awatere

Elmswood

Ohinemuri

St Johns Wood

The Bayview

Victoria Place

Wharerangi

Whitianga

Waikato & Bay of Plenty

Central Auckland

North Auckland

South Auckland

West Auckland

At Oceania, we believe Retirement Villages and Care Centres shouldn’t be one-size-fits-all. That’s why we put careful consideration into the regions and communities that our Auckland Villages are a part of – from leafy Meadowbank, to beachy Browns Bay, to bustling Mount Eden. When you move into an Oceania Retirement Village or Care Centre – you’re only a stone’s throw from public transport, coffee spots, and other neighbourhood gems.

Our Auckland Retirement Villages are designed to better suit your needs, with spaces and experiences that enhance your lifestyle. Each Village features spacious, beautifully-finished apartments and villas, so you can rest easy knowing that your new home has everything you need to live the life you want.

If you need a little bit more support, our Auckland Care Centres (traditionally referred to as aged care) provide you with the very best Rest Home, Hospital and Dementia care. Some of our Care Centre options even feature luxury Care Suites – rooms that are not only designed to evolve as your needs increase but boast a private ensuite bathroom, living area and kitchenette. So you can share a cuppa with family or a play date with the grandkids, just as you always have.

Although we’ve worked hard to deliver some of the best Retirement Villages and Care Centres throughout Auckland, the only person who knows exactly what you need is you. To find out more about aged care and retirement living at Oceania, please get in touch with our friendly team today.

FAQs

Aged Care Living

Careers

Online Payments

Retirement Living

What happens to my payment details?

Need some help?